Privacy policy

PacNet respects the Guidelines suggested by the Australian Direct Marketing Association, in it's Code of Practice for Consumer Protection in E-Commerce.
In line with those Guidelines, PacNet would like you to be aware of the information we collect to provide your service. WE DO NOT PROVIDE THIRD PARTIES WITH ACCESS TO YOUR PERSONAL DATA, with the obvious exception of third party business partners such as the Domain Name Registries.

Information collected by PacNet
Your contact information, including named individuals for administration, technical and billing issues. This information may include telephone, fax numbers and email addresses
Information about what services you have ordered from PacNet
Information about what services you have enquired
Your interest in receiving PacNet email newsletters
Correspondance between you and PacNet
A contact management system in which details of conversations might be written by employees
Encrypted credit card details
Your interaction with our websites

What PacNet does with your information
We do not your personal information available to third parties, with the obvious exception of third party business partners such as the Domain Name Registries.
We do provide aggregate data to third parties (e.g. " we have 20,000 clients who are SME's")
We will contact relevant people to communicate billing and technical issues
We store website data and email queued on our servers, only for use as back-up data should it be required
We may customise our email newsletters and communications to relfect your interest in a particular service
We access historic correspondance and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on PacNet
We store encryted credit card details to allow us to process the subscriptions to our services
We monitor and store your online requests for webpages and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)

Opt-in/Opt-out
You must opt-in in order to join our email lists, and you may opt-out of all non-essential email and postal mail.